Returns & Exchange Policy
At NIBRAS Wear, customer satisfaction is our top priority. 🤎
We want you to be happy with your purchase. If you receive a wrong, damaged, or defective product, or need a size exchange, you can request an exchange according to the policy below.
Exchange Period
Exchange requests must be made within 7 days of receiving your order.
Exchange Conditions
To be eligible for an exchange:
- The product must be unused and unworn.
- The product must be free from stains, damage, or alterations.
- Original tags and packaging must be included.
- Sale or discounted items are not eligible for exchange.
- Exchanges are subject to product availability.
Returns & Refunds
NIBRAS Wear currently offers exchanges only and does not provide refunds.
Wrong or Damaged Product
If you receive a wrong, damaged, or defective product, please contact us immediately after delivery and provide clear photos or a video of the product.
Exchange Delivery Charges
For size exchanges, return and re-delivery charges are the customer's responsibility.
For wrong or damaged products, NIBRAS Wear will cover the applicable delivery charges.
How to Request an Exchange
Please contact us with the following information:
Order Number:
Customer Name:
Product Name:
Reason for Exchange:
Photos/Video:
WhatsApp: [Your WhatsApp Number]
Email: [Your Business Email]
Important
Please check our Size Guide and product details carefully before placing your order.
NIBRAS Wear
Timeless Style. Refined Elegance. 🤎